No!

Weddt operates on a Business-to-Business (B2B) basis and does not carry out commercial transactions with end customers.

However, even if you own a company, Weddt will only accept a commercial relationship if your company operates within the graphic arts sector.

To make any purchase, you must first register on our website by completing the registration form. The information provided must be true, accurate, and complete. Within a maximum period of 72 hours, your registration will be validated or rejected if it is determined that your company does not operate in the graphic arts sector.

First, you must register on the website by clicking “Create account” in the top right corner of the homepage.

Please note that only professionals from the graphic arts and advertising sectors with proven activity in the field can become our customers and purchase our products.

After registering and once your account has been validated by our marketing and administrative departments, you can log in on the homepage in the login area.

After logging in, you can select the products and quantities by browsing the “Products” menu and adding them to your cart.

When you have finished shopping, select the “Cart” menu in the top right corner of the page and click “Proceed to checkout”.

Review your shopping list and, if necessary, make any corrections. Select “Continue shopping” if you forgot to add any product, and enter any discount vouchers if applicable.

To complete your purchase, click “Buy”, check your details, and fill in any missing information. Click “Buy” once again. You will then receive an order confirmation email.

All prices shown are in euros, and VAT will be added to all of them afterwards. Weddt reserves the right to change all prices without prior notice, and the valid prices will be those in force at the time, replacing any previous ones. However, price changes occur quarterly, and will only take place outside these periods in order to correct any possible errors in their publication.

If you placed your order correctly, you should receive a confirmation email in your inbox with all the order details.

Alternatively, you can check the “Order history” submenu, available at the bottom of the website’s main page, under the “Your account” menu.

To do so, you must be registered and logged in.

If you still have any questions, you can contact our customer support line to confirm your order: (+351) 229 967 668.

All our orders are paid either in advance or upon delivery.

If you wish to have your order delivered to your address, you must settle the payment with the carrier upon delivery.

If you prefer to collect your order from one of our pick-and-go stores, payment will be made at the time of collection.

If your company has multiple addresses, or if you prefer to send the order directly to your end customer, you must fill in the “Delivery details” section with the desired information in step 2 of your purchase.

If you need assistance, you can contact our customer support line whenever necessary at 229 967 668.

The order will be delivered to the address provided via a carrier.

It will be considered delivered once it reaches the address indicated at the time of purchase and the delivery document has been signed.

The order preparation time is 24 business hours from payment confirmation.

The estimated delivery time is 24 to 72 business hours for mainland Portugal after dispatch.

Bulky orders may have a longer delivery time.

Shipping costs and delivery times for the islands are available upon quotation.

If you place an order with a value equal to or greater than €80 + VAT, there will be no shipping costs.

If the shipment is to mainland Portugal and you have Prime Customer status, there will also be no shipping costs.

If the order does not reach €80 + VAT and you do not have Prime Customer status, the shipping costs for mainland Portugal will be as follows:

• Up to 5 kg (inclusive): €7.50 + VAT

• Over 5 kg: an additional €0.50 + VAT per kg

If the shipment is to the islands, the cost will be subject to a quotation request, varying according to the cargo and the available carriers.

Yes, you may collect your order at:

Rua Particular Santo António, 159, 4400-241 Vila Nova de Gaia – Portugal. However, only after you have placed your order and received confirmation that it is ready for collection.

Orders can be collected between 09:00 and 12:30, and from 14:00 to 18:30.

If you refuse delivery of your order by the carrier, completely ignoring it, you must bear the shipping costs as well as the return costs for the material to our facilities.

Weddt is not responsible for the possible loss of orders refused at the time of delivery by the carrier or courier.

If you later express your wish to receive the order, you must bear the transport costs for a new shipment.

Yes, purchased products may be returned within a maximum period of 14 calendar days from the date of delivery – please consult the General Terms and Conditions of Sale.

Shipping costs for returns will be borne by the customer and calculated according to the weight and volume of the order. The amount can be requested in advance from our administrative department. Even if shipping was free at the time of purchase, this will not apply to the return.

If shipping costs were charged at the time of purchase, they will not be refunded — only the value corresponding to the cost of the product will be issued as a credit note.

However, the return will only be accepted after verification of the product’s condition.

Products must be complete, unused, in their original packaging (in perfect condition), and accompanied by the invoice. Returns of products damaged due to handling or misuse — namely cuts or scratches — will not be accepted. Special care should be taken when using sharp objects to open packaging.

If the order is cancelled before shipment, the procedure may be carried out via email. Once the cancellation is confirmed, the refund will be processed.

Any return request submitted by the customer after business hours will be processed on the next working day.

Refunds resulting from returns will always be issued in the form of a credit note.

If the return is not accepted due to non-compliance with the stated conditions, you will not be entitled to receive a refund for the returned items. However, you may request the collection of the non-accepted product within 24 to 72 hours, bearing the shipping costs from Weddt’s warehouse.

We recommend opening all packages at the time of delivery. If you notice any boxes or products damaged during transport, you must immediately refuse the delivery and request a claim form from the courier. Only in this way will we be able to formally act and hold the carrier responsible for a situation beyond the control of both Weddt and your company.

If you have any additional questions that you would like to have clarified, you should contact our customer support line directly at 229 967 668.